FAQ

Q: What are your refund & replacement policies?

A: If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us after receiving your product with a photo or video that shows the problem/damage.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

We can only offer you replacements at no additional cost if it falls under below criteria:

  • Items are faulty – damaged/broken or soiled upon arrival.
  • Parcels that are lost in transit.

Note: We will not be held liable for parcels delivered to an incorrect address. We will only deliver to the Shipping Address provided. Please ensure all the information you provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

Q: Can I request a cancellation?

A: You may request a cancellation within 24 hours of purchase. Otherwiseyou will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns

To be eligible for a return, you have 30 calendar days after we delivered the item to request the return of it. Your item must be unused and in the same condition you received it. It must also be in the original packaging.

After the item(s) returned to us, we can do a partial or full refund, according to the item(s) that you returned. The return time can take up to 6 weeks.

The refund can take 3-10 days after the item(s) returned to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs paid when you placed the order are non-refundable.

To request a return send us an email to: info@fitnessique.com

Q: Do you ship internationally?
A: Yes. We ship worldwide.

Q: How do I track my package?
A: You can check on the status of your package at any time by selecting the 'Track My Order' page on our Main Menu. You can also reach out to our customer support desk to ask questions anytime.

Q: How safe is it to order online?

Absolutely 100% safe! We put time and effort into making sure our security system is 100% safe. With our secure online checkout, all your information are safely secured. All data is encrypted & safely processed through Apple Pay, Google Pay, Stripe or PayPal. No data is ever stored.


Q: How long does it take for an order to arrive?

A: Once your payment clears, you will receive your order withing 7-14 business days.

 If you are located in United States, shipping usually take 5 - 10 business days. For countries outside of US, shipping usually take around 7 - 14 business days. In rare cases, some items may take up to 30 days due to payment clearing problems with the client's Bank.

You’ll receive an email confirmation once your order has shipped, containing your Order Tracking Number. Feel free to email us to check on your order status. We're happy to help.